Terms and conditions

 

 

Read these terms carefully before you access the following web site (the "Site"). By accessing the Site you indicate that you agree with and are bound by the terms below. Individual documents and parts of the Site may include special terms to be applied in addition to these terms. The use of the Solo Service is governed by special service agreement terms.

The contents of this service and the Site are provided on an "as is", "as available" basis. The service provider does not make any warranties about the Site or its contents. The service provider reserves the right to update the Site and to discontinue access to the Site at any time. The service provider shall not be liable for any expenses, losses or damages arising out of the use of the Site even if the service provider or its representative had known about a defect in the service.

PayPal Payments

Please note:  If you use PayPal and are overseas or an unverified user, there is a possibility that PayPal may put a 24 to 48 hour hold on your payment for review.  We have no control over that and do not issue refunds if that happens. Your order will be delivered after PayPal releases your funds to us.

We reserve the right to deny services to non-US, non-verified, and uncomfirmed PayPal customers if we feel you are a high risk.

Using Non-Owned Payment Methods

You are stating that any payment method used by you belongs to you or you have express consent and permission to use that payment method from the owner of the payment account.  If you use someone else's payment method, you are accepting full responsibility for any chargeback or refund claims submitted by the owner of that payment method account. You will be held liable for any fees or damages incurred by the actions of the owner of that payment account.

Multiple Accounts

ROTMG Stat Pots does not allow customers to have more than one account. If you create an additional account, it will be closed and you could be banned if you do not have a legitimate reason for creating the new account.

Refund Policy

Refunds are not accepted.

Damages and Litigation

If any of your actions during business with us cause damages to, harm to, or loss of revenue for ROTMG Vault or its partners, you will be held responsible legally and financially for recovery and repair.  If you use false information or payment methods not expressly permitted for your use by its owner, you will be legally and financially held responsible.

Your Identity, Fraud, Suspicious Activity

By accepting these terms and conditions, you are stating that all information submitted to us, by you for use in your account, belongs to you and is 100% true.  Be aware that we track personal information such as geo-location, ip addresses used, PayPal information, and other details to prevent fraud and malicious use of our services.  All information is kept private unless needed in a legal action against you for harm or damages committed against ROTMG Vault and/or its partners.

To reduce the possibility of anyone trying to steal from us by receiving items and then disputing the charges falsely, we may request additional information from you or put a temporary hold on your delivery if we feel there is suspicious activity such as mass ordering and missing contact information. If this occurs, you will be notified and possibly asked for additional information while we look into the matter.  We will then either deliver your items or a refund will be issued if we are not comfortable with the situation.  Do not provide false information or you will be banned from our website.

Right to Deny Service

In order to protect ourselves from fraud and abuse, we monitor accounts for red flags that will allert us to suspicious behavior.  If we feel that you have too many red flags and pose a risk to our business, we reserve the right to refund your money and deny delivery of items purchased.  We also reserve the right to ban and deny access of the website to users that we feel are high risk.

Reasons you might be denied service:

  • Invalid or unverifiable email address. DO NOT sign up with a fake or inaccessible email address!
  • Obvious fake name or contact information.
  • Invalid mailing or billing address.
  • Computer IP address geolocation does not match the general vicinity of the mailing/billing address.
  • Constantly changing, masked, or hidden IP addresses.
  • PayPal account used for payment is unverified, unconfirmed, and not from the United States.
  • Numerous expensive or large purchases within a short period of time (24 to 72 hours).
  • Failure to respond to our communication attempts or requests for additional information regarding your account.
  • Rude, demeaning, hateful, or unacceptable behavior/language towards our staff.

Liability

By accepting these terms you agree that you will not hold ROTMG Stat Pots or its partners liable for any loss of purchased items once they are in your "Realm of the Mad God" game account and in your possession.  This means that once we trade items to you in game: if your character dies, if the "Realm of the Mad God" website goes down, or there are any problems after the items are in your possession and the items are lost, it is no longer our responsibility.